Job Description

Job Description

Job Description

Position Purpose:

The Shift Lead will lead supportive housing services, oversee staff and client services during graveyard shifts in the absence of the Client Aide Supervisor. The Shift Lead will assist the Client Aide Supervisor in aligning with the JWCH mission to improve the health and well-being of underserved populations in Los Angeles County through healthcare, health education, and services. This position will ensure smooth daily operations, provide leadership to staff, and model trauma-informed care approaches.

Program Population:  

The Cecil Hotel- Interim Housing Program assists homeless, medically compromised individuals to recover and improve their health conditions. These individuals may also suffer from mental health and substance abuse issues, sometimes causing behaviors such as yelling, cussing, and outbursts of anger. The role of each staff at Cecil Hotel is to assist the client in overcoming barriers and increasing coping skills to decrease negative behaviors.

Principal Responsibilities:

1. Provide facility oversight during assigned graveyard shifts.
2. Coordinate with medical staff to ensure timely and appropriate medical care and response to patient needs.
3. Work with Case Managers to schedule and facilitate Life Skills groups and activities to support patient rehabilitation and behavioral health.
4. Ensure accurate and consistent documentation during assigned shifts.
5. Support ongoing quality assurance and improvement activities.
6. Participate in and contribute to staff training to maintain high-quality program services and facility operations.
7. Assist in assessing and improving patient satisfaction with facility services and care.
8. Engage in professional development activities as needed.
9. Lead and train staff on proper documentation practices as required by contract and clinical needs.
10. Ensure the accuracy of all documentation in the electronic medical record, including assessments, ICPs, referrals, appointments, patient progress, behavioral management plans, and community transition planning.
11. Document all relevant information clearly and thoroughly, including name, title, date, and time.
12. Ensure all eligible staff comply with DHS and JWCH/Wesley requirements to access and utilize the electronic medical record.
13. Lead efforts to ensure patient information is shared only with appropriate personnel involved in care.
14. Maintain confidentiality of all documents containing patient-identifying information.
15. Respect and uphold confidentiality regarding information about staff and colleagues.
16. Identify and support systems for reporting potentially unsafe situations or processes, ensuring timely resolution and documentation.
17. Support the Client Aide Supervisor in organizing staff meetings as required.
18. Facilitate or participate in safety programs, including staff assignments to emergency response teams.
19. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
20. Participate in required safety and compliance trainings and apply learned practices in daily work activities.
21. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
22. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
23. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
24. Perform other duties as needed or assigned.
25. Participate in JWCH’s customer service training called AIDET on an annual basis.
    • Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
    • Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.

Requirements:

1. 1. High school diploma or equivalent required; Associate's degree or higher in a related field preferred.
   2. Certified Nursing Assistant (CNA) or Medical Assistant (MA) certification required, or equivalent background/experience in a healthcare setting.
   3. Minimum of 5 years of experience in a supervisory or lead role within a healthcare, social services, or related setting.
   4. Experience in supportive housing, case management, or working with homeless populations is preferred.
   5. Previous experience in documenting patient care and maintaining electronic medical records is preferred.
   6. Strong leadership skills with the ability to motivate, support, and direct staff effectively.
   7. Excellent communication skills, both verbal and written, with the ability to interact professionally with a diverse range of individuals.
   8. Ability to work effectively in a fast-paced, dynamic environment.
   9. Strong organizational and time management skills with attention to detail.
   10. Current CPR and First Aid certification required.
   11. Bilingual (English/Spanish) ability a plus

Physical and Environmental Requirements:

1. 1. Ability to stand, walk, and sit for extended periods of time.
   2. Ability to lift and carry up to 25 pounds.
   3. Ability to work in various environments, including office settings and patient care areas.
   4. Must be able to respond to emergencies in a timely manner.
   5. Ability to work flexible hours, including evenings, weekends, and holidays as needed.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

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