Job Description

Job Description

Job Description

Summary/Objective:

A stylist will aid in creating customer loyalty to Great Clips by connecting with the customers’ comfort zone, every time they visit the salon.

Primary Responsibilities:

• Deliver the Great Clips brand

  • Use the Great Clips 5-Step Customer Connection process with every customer

• Make customers feel comfortable by treating them like guests

  • Gather every customers’ personal information to properly create their profile in the Great Clips database

  • Keep tools, stations, and salons, clean and organized

    • Work as a team to share cleaning responsibilities

  • Stay informed of and abide by all state rules and regulations

  • Handle iPads, cash, and coupons comfortably

  • Attend and participate in all salon or team meetings

  • Dress according to apparel guidelines for all work functions

  • Speak and read English when interacting with employees and customers

• Provide customers freedom to get a service when they want to

  • Work a flexible schedule to help minimize customer wait times

  • Work peak shifts whenever possible to provide customer convenience

    • Be available to work during blackout periods

  • Operate with a sense of urgency to meet customer expectations

    • Maintain an average service time of 11-16 minutes for haircut services

    • Be prepared to provide services when the salon opens and until the salon closes

  • Be able to provide quality services for an extended period of time in a fast paced environment

  • Focus on the customer at all times when they are in the salon

  • Help customers understand Online Check-in

• Make a connection with every customer by providing them the service they want

  • Provide quality services to all customers

  • Complete a consultation with every customer using the hand mirror to gather information about their desired service

  • Attend and participate in required and supplemental training

  • Talk about and recommend products to every customer

  • Use a hand mirror to confirm satisfaction before every customer leaves the chair

  • Update clip notes after every service so customers feel comfortable having any Great Clips stylist complete their next service

Other Duties:

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time, with or without notice. Completion of an accountability form or checklists may be necessary to properly track job duties, as assigned.

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