Job Description

Associate ProAssure Systems Specialist will manage Vocera communication system implementation and administration at a healthcare customer site in Atlanta. The role involves database management, server maintenance, device inventory, user training, and technical support to ensure effective deployment of hands-free clinical communication technology.

Responsibilities

• Manage Vocera databases, establish data integrity processes, and coordinate with clinical departments to maintain accurate records
• Administer Vocera servers including software updates, OS maintenance, backups, and collaborate on disaster recovery planning
• Maintain device inventory, manage RMA processes and spares pool with documented procedures
• Train clinical staff on Vocera system usage and develop sustainable training programs for new and existing employees
• Provide on-site technical troubleshooting, resolve end-user issues, and coordinate with Vocera support and customer IT teams

Requirements

• Bachelor's degree or 6+ years relevant work experience; preference for degrees in Nursing, Business, or IT
• Minimum 2 years clinical or healthcare IT experience required
• US Citizen
• Experience supporting clinical end users through rounding and training (preferred)
• Knowledge of clinical workflow analysis and design (preferred)
• Proficiency with Microsoft Office Suite (preferred)

Compensation: $77,700 - $168,400 USD Annual (based on job level; see transparency guide for specific location)

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